At ImgGen, we strive to provide the best possible service to our users. Our refund policy is designed to be fair and transparent, ensuring customer satisfaction while maintaining the quality of our services.
Refund Eligibility
We offer refunds within 7 days of purchase if you are unsatisfied with our services and have processed less than 12 images during your active subscription. To be eligible for a refund, you must submit a refund request through our support channels with a valid reason for your dissatisfaction. Each refund request will be evaluated based on the circumstances and usage of the service during the refund period.
Refund Process
To request a refund, please contact our customer support team with your account details and reason for the refund. We will review your request and respond within 2-3 business days. If approved, the refund will be processed using your original payment method. Please note that processing times may vary depending on your payment provider.
Subscription Management
Users can manage their subscriptions through their account settings. You may upgrade your plan at any time, with the new rate taking effect immediately. Downgrades will take effect at the end of the current billing cycle. After the 7-day refund period, subscription fees are non-refundable for the current billing period.
Refund Restrictions
We reserve the right to deny refund requests that show evidence of service abuse, violation of our terms of service, or fraudulent activity. Refunds requested after the 7-day period will be considered only in exceptional circumstances, such as extended service outages or technical issues on our part.
Policy Updates
ImgGen reserves the right to modify this refund policy at any time. Users will be notified of any changes, and the updated policy will be posted on our website. By continuing to use our services, you acknowledge and agree to the current refund policy terms.